Job Description
Join InnovateTech Solutions as a Remote Entry-Level Tech Support Specialist and launch your IT career in Jacksonville's thriving tech ecosystem! We're seeking motivated individuals to provide exceptional technical assistance to our diverse client base. Enjoy flexible remote work while gaining hands-on experience with cutting-edge technologies. Our comprehensive training program ensures rapid skill development, and we offer clear growth paths into cybersecurity, cloud computing, and systems administration roles. As a Jacksonville-based company, we're committed to supporting local talent while embracing the future of remote work.
Responsibilities
- Deliver responsive technical support via phone, email, and chat for hardware/software issues
- Document troubleshooting steps and solutions in our knowledge base system
- Collaborate with senior engineers to resolve complex technical escalations
- Conduct remote system diagnostics and execute maintenance protocols
- Train clients on new software implementations and best practices
- Monitor system performance and proactively address potential issues
- Adhere to ITIL service management standards and security protocols
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities with analytical thinking skills
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision in a remote environment
- Customer service mindset with patience and empathy for end-users
- Proficient in using remote desktop tools and ticketing systems
- Willingness to complete company-provided training programs