Job Description
Launch your career with Nexus Global Solutions! We're seeking motivated Entry-Level Tech Support Specialists to join our remote-first team. Equipment provided – no need to worry about hardware! Enjoy flexible work arrangements while delivering exceptional customer service and technical assistance. This Austin-based role offers comprehensive training and growth opportunities in a dynamic tech environment. Perfect for recent graduates and career changers!
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Install and configure company-provided equipment (laptops, peripherals, software)
- Document troubleshooting steps and maintain accurate case records
- Collaborate with senior engineers to resolve complex technical escalations
- Train users on new systems and best practices for digital security
- Participate in weekly team meetings and professional development sessions
Qualifications
- High school diploma or equivalent; technical certifications a plus
- Basic knowledge of Windows/macOS operating systems
- Strong written and verbal communication skills
- Ability to learn new technologies quickly with minimal supervision
- Customer service mindset with problem-solving aptitude
- Reliable high-speed internet connection at home
- Must be located in Austin, TX or Ohio