Job Description
Join InnovateTech Solutions as a Remote Entry-Level Tech Support Specialist! No experience required—we provide all necessary equipment including laptop, headset, and software. Perfect for career changers or recent graduates. Enjoy flexible remote work while building valuable tech skills with full training and mentorship. Competitive benefits package includes health insurance, 401K matching, and paid time off. Grow your career in a supportive environment with advancement opportunities to senior roles. Apply today to start your journey in technology!
Responsibilities
- Provide remote technical support to customers via phone, chat, and email
- Diagnose and resolve hardware/software issues using provided tools
- Document cases accurately in CRM system
- Collaborate with senior team members for complex escalations
- Complete ongoing certification training modules
- Maintain high customer satisfaction metrics
- Participate in weekly team sync meetings
Qualifications
- High school diploma or equivalent (no college required)
- Basic computer literacy and typing skills
- Strong communication and problem-solving abilities
- Reliable internet connection at home
- Ability to learn new technologies quickly
- Customer service mindset and patience
- Self-motivated with time management skills
- Must pass background check