Job Description
Join TechSprint Solutions as a Remote Entry-Level Tech Support Specialist and launch your career in IT! We provide all necessary equipment including laptop, headset, and software—no upfront costs. Enjoy flexible remote work while supporting clients across Fresno County and beyond. Our comprehensive training program ensures you gain hands-on experience in troubleshooting, system administration, and customer service. Perfect for recent graduates or career changers seeking a stable tech career with growth opportunities.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Document all interactions and resolutions in CRM systems
- Collaborate with senior technicians on complex troubleshooting
- Conduct routine system maintenance and updates
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; technical certification preferred (A+, Google IT Support)
- Basic knowledge of Windows/macOS, networking concepts, and cybersecurity
- Excellent problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service mindset and patience with technical learners
- Reliable high-speed internet connection at home