Job Description
Join Our Elite Remote Team
We are seeking a highly motivated Remote Equipment & IT Support Specialist to join our rapidly growing team in Chicago. We are looking for a tech-savvy professional who thrives in a distributed environment and values having top-tier equipment to do their job effectively.
As a key member of our support team, you will be responsible for ensuring our remote workforce has the hardware and software they need to succeed. We provide a comprehensive equipment package to all our remote employees, including the latest laptops, dual monitors, ergonomic accessories, and high-speed internet stipends.
Apply today and join a company that invests in its people and their tools.
Responsibilities
- Equipment Management: Manage the provisioning, configuration, and deployment of remote workstations, including laptops, peripherals, and mobile devices.
- Technical Support: Provide Tier 2 remote troubleshooting for hardware, software, and network connectivity issues via remote desktop and ticketing systems.
- Remote Onboarding: Guide new hires through the remote setup process, ensuring they are fully operational within 24 hours of hire.
- Inventory Control: Maintain accurate records of equipment inventory, track asset lifecycle, and coordinate equipment swaps or repairs.
- Security Compliance: Ensure all remote devices comply with company security protocols, including VPN configurations and antivirus updates.
- Vendor Liaison: Collaborate with IT vendors to resolve complex hardware issues that cannot be resolved remotely.
Qualifications
- Experience: Minimum of 2-3 years of experience in IT support, technical support, or help desk operations.
- Certifications: CompTIA A+ or Network+ certification is preferred.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Remote Work: Proven ability to work independently and manage time effectively in a remote environment.
- Hardware Knowledge: Deep understanding of Windows and macOS operating systems, common peripherals, and networking basics.
- Internet: Reliable high-speed internet connection and a dedicated home workspace.