Job Description
Join our award-winning remote team at NexusTech Solutions! We're seeking a dynamic Equipment Provided Specialist to support our clients from the comfort of your home office. We provide all necessary hardware and software – no upfront costs! This immediate hire opportunity offers full-time remote work with competitive compensation and comprehensive benefits.
As a key member of our client success team, you'll deliver exceptional technical support and training while working with cutting-edge equipment. Our Boston-based company values innovation and work-life balance, making this the perfect opportunity for motivated professionals seeking stability and growth.
Responsibilities
- Configure and troubleshoot company-provided hardware/software systems
- Provide remote technical support and training to clients via phone/video
- Document support cases and maintain detailed knowledge base entries
- Collaborate with cross-functional teams to resolve complex technical issues
- Monitor equipment performance and proactively address potential problems
- Conduct regular equipment audits and inventory management
- Stay updated on emerging technologies and industry best practices
Qualifications
- High school diploma or equivalent; technical certification preferred
- 2+ years of remote technical support experience
- Proficiency with Windows/macOS and networking fundamentals
- Excellent written/verbal communication skills
- Ability to troubleshoot hardware/software independently
- Strong time management and self-discipline for remote work
- Customer-focused mindset with problem-solving aptitude
- Reliable high-speed internet connection (company-provided equipment)