Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and experience the freedom of working from anywhere in the United States! We provide all necessary equipment – including laptops, monitors, and peripherals – so you can focus on delivering exceptional service. Enjoy the security of weekly paychecks while supporting cutting-edge technology solutions for our enterprise clients.
As a key member of our distributed team, you'll troubleshoot complex technical issues, maintain system integrity, and contribute to innovative cloud infrastructure projects. Our collaborative culture emphasizes work-life balance with flexible scheduling and comprehensive benefits including health insurance, retirement plans, and professional development stipends.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Deploy and configure remote desktop infrastructure solutions
- Monitor system performance using enterprise-level monitoring tools
- Create and maintain technical documentation and SOPs
- Collaborate with cross-functional teams on security initiatives
- Provide 24/7 on-call support on rotating schedule
- Train clients on new technology implementations
Qualifications
- 3+ years in IT support or system administration
- CompTIA Network+ or AWS Certified Cloud Practitioner
- Experience with remote desktop protocols (RDP, Citrix)
- Proficiency in ticketing systems (Jira, ServiceNow)
- Strong troubleshooting skills across Windows/Linux environments
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Valid driver's license and reliable internet connection