Job Description
Join TechSupport Pro as a remote Technical Support Specialist and enjoy the flexibility of working from home with all equipment provided! We're seeking dedicated professionals in Louisville, KY and North Carolina to deliver exceptional customer service. Enjoy weekly pay, comprehensive benefits, and a supportive virtual environment. Help clients troubleshoot technical issues while advancing your career in the growing tech support industry. No commute, no equipment costs – just pure professional growth.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document cases thoroughly in CRM systems while maintaining service level agreements
- Collaborate with cross-functional teams to escalate complex technical issues
- Train customers on new technologies and best practices for digital security
- Continuously update knowledge base with emerging solutions and industry trends
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years in technical support, help desk, or customer service role
- Proficiency with Windows/macOS, networking concepts, and troubleshooting tools
- Exceptional communication skills with ability to explain technical concepts simply
- Self-motivated with strong time management in remote work environments
- Reliable high-speed internet connection at home office
- Ability to work flexible hours including some evenings/weekends