Job Description
Join TechHome Solutions as a Remote Equipment Specialist and enjoy the flexibility of part-time work from home. We provide all necessary equipment including a high-performance laptop, headset, and ergonomic accessories. Perfect for tech-savvy individuals seeking a balanced career in Baltimore, MD.
As a key member of our support team, you'll deliver exceptional service to clients while leveraging our cutting-edge technology infrastructure. This role offers competitive compensation and the opportunity to grow within a dynamic remote-first environment.
Responsibilities
- Configure and troubleshoot provided equipment (laptops, peripherals, software)
- Provide remote technical support via phone, chat, and email
- Document client interactions and resolution processes
- Collaborate with cross-functional teams to resolve complex issues
- Conduct equipment quality checks and maintenance
- Train clients on new equipment and software features
- Monitor system performance and report technical anomalies
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years of remote tech support experience
- Proficiency with Windows/macOS and common productivity software
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Customer service mindset with patience and empathy