Job Description
Join our award-winning remote team as an Equipment Specialist and transform how businesses manage hardware infrastructure. We provide all necessary equipment including laptops, monitors, and specialized tools to ensure your success from day one. This full-time remote opportunity offers unmatched flexibility while working on cutting-edge projects for Fortune 500 clients.
As a key member of our Operations Team, you'll troubleshoot complex technical issues, optimize equipment lifecycles, and implement innovative solutions—all from the comfort of your home office. Our comprehensive benefits package includes health insurance, 401k matching, and professional development stipends.
Responsibilities
- Manage and configure remote hardware systems including laptops, peripherals, and specialized equipment
- Provide tier-3 technical support for enterprise clients via virtual platforms
- Develop equipment lifecycle management protocols and documentation
- Collaborate with cross-functional teams to implement remote work solutions
- Analyze equipment performance data to optimize operational efficiency
- Train clients on remote equipment usage and best practices
Qualifications
- 5+ years of experience in IT hardware management or technical support
- Expertise in remote desktop protocols (RDP, VPN) and cloud-based tools
- Certification in CompTIA A+ or equivalent hardware troubleshooting credentials
- Proven ability to diagnose and resolve complex technical issues remotely
- Strong written communication skills for creating technical documentation
- Experience with inventory management systems (ServiceNow, Jira)
- Bachelor's degree in Computer Science or related field preferred