Job Description
Join our dynamic team as a Remote Equipment Specialist and revolutionize how businesses manage their technology infrastructure! We're seeking highly motivated professionals based in Charlotte, NC or Florida to provide exceptional remote equipment support. Full equipment provided including laptop, headset, and specialized tools – no upfront investment required. Enjoy the flexibility of remote work while making immediate impact in a fast-growing tech environment.
As a key player in our operations team, you'll troubleshoot complex systems, optimize equipment performance, and deliver seamless solutions to clients nationwide. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career advancement pathways.
Responsibilities
- Diagnose and resolve equipment malfunctions via remote access tools
- Install, configure, and maintain specialized hardware/software systems
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to implement equipment upgrades
- Provide 24/7 on-call support for critical equipment failures
- Train clients on proper equipment usage and preventive maintenance
- Monitor system performance and recommend optimization strategies
Qualifications
- 3+ years' experience in remote equipment support or technical operations
- CompTIA A+/Network+ certification or equivalent technical credentials
- Proficiency in remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Valid driver's license for occasional on-site visits
- Experience with ticketing systems (ServiceNow, Jira)