Job Description
Join our award-winning team as a Remote Equipment Specialist where innovation meets flexibility! We're seeking a motivated professional to provide critical technical support for cutting-edge machinery—all equipment provided. This fully remote role offers immediate start, competitive benefits, and growth opportunities in a dynamic industry. Work from anywhere in Kansas or California while making a tangible impact on our clients' operations.
Responsibilities
- Remotely diagnose, troubleshoot, and resolve equipment malfunctions using company-provided diagnostic tools
- Perform virtual equipment calibration, maintenance scheduling, and system optimization
- Train clients on equipment operation via video conferencing and digital documentation
- Collaborate with engineering teams to implement remote monitoring solutions
- Generate detailed technical reports and maintenance documentation
- Proactively identify system inefficiencies and recommend improvements
- Provide 24/7 on-call support on rotating schedule
Qualifications
- Associate's degree in Engineering Technology or related field (or equivalent experience)
- 3+ years of remote equipment maintenance or technical support experience
- Proficiency with virtual diagnostic tools and remote access software
- Strong analytical skills with ability to troubleshoot complex systems remotely
- Excellent communication skills for client training and technical documentation
- Valid driver's license and willingness to travel 10% for equipment deployment
- Industry certifications (e.g., CMRP, CET) preferred