Job Description
Are you ready to launch your remote career without the hassle of buying equipment?
We are Apex Digital Solutions, a premier provider of technical support and digital infrastructure services. We are currently seeking a highly skilled Remote Equipment Technician to join our elite team. This is an Immediate Hire opportunity designed for self-starters who want to work from home while enjoying the peace of mind that comes with comprehensive equipment provision.
Unlike other employers, we believe in equipping our team with the best. When you join us, we provide all the hardware, peripherals, and software licenses you need to perform at your peak. Whether you are based in Philadelphia, PA, or anywhere in Florida, you will have the tools to succeed.
Why Choose Us?
- Equipment Provided: Top-tier laptop, monitor, and ergonomic accessories included.
- Immediate Start: Onboarding process begins immediately upon offer acceptance.
- Remote Flexibility: Work from the comfort of your home or a co-working space.
We are looking for a technical professional who can bridge the gap between hardware and software in a remote environment. If you are ready to take the next step in your career with a company that invests in you, apply today.
Responsibilities
- Hardware Deployment & Setup: Configure, deploy, and test remote workstations, including laptops, monitors, keyboards, and peripherals, ensuring optimal performance before delivery to new hires.
- Troubleshooting & Maintenance: Diagnose and resolve hardware and software issues remotely, managing the lifecycle of provided equipment to ensure longevity and reliability.
- Inventory Management: Track and manage the inventory of provided equipment, ensuring accurate records of assets assigned to remote staff across multiple regions including PA and FL.
- Security & Compliance: Ensure all provided equipment is secured with company-approved antivirus, encryption, and security protocols.
- Remote Support Coordination: Collaborate with the broader IT support team to troubleshoot complex issues and facilitate seamless remote operations.
- User Training: Provide remote guidance to employees on the proper use of provided equipment and internal software tools.
Qualifications
- Certifications: CompTIA A+ or higher is required; equivalent technical experience in a remote setting is a plus.
- Experience: Minimum of 2-3 years of experience in IT support, helpdesk, or hardware configuration.
- Communication: Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Self-Motivation: Ability to work independently in a remote environment with minimal supervision.
- Tools: Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.) and hardware diagnostic software.
- Location: Must reside in the United States, with a preference for candidates in Pennsylvania or Florida.