Job Description
Join TechSolutions Inc., a leader in remote equipment maintenance, and enjoy the flexibility of working from anywhere in Long Beach, CA! We provide all necessary equipment including laptops, diagnostic tools, and secure VPN access. Enjoy weekly pay, comprehensive benefits, and career growth opportunities. Our team supports cutting-edge telecommunications infrastructure with zero onsite requirements.
Responsibilities
- Remotely troubleshoot and repair network equipment via secure remote access
- Install and configure hardware/software systems using company-provided tools
- Document maintenance activities and technical issues in CRM systems
- Collaborate with cross-functional teams to resolve complex technical problems
- Conduct regular equipment health checks and performance monitoring
- Train clients on equipment operation during onboarding sessions
- Adhere to cybersecurity protocols for all remote access activities
Qualifications
- 3+ years experience in network equipment maintenance or similar field
- Cisco/Juniper certification or equivalent technical credentials
- Proficiency in remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong analytical skills for diagnosing complex technical issues
- Excellent written communication for client documentation
- Ability to work independently with minimal supervision
- Valid California driver's license (occasional local travel may be required)
- Must have reliable high-speed internet connection