Job Description
Join the Future of Remote IT Support
TechStaff Solutions Inc. is seeking a highly skilled Remote Field Service Technician to join our elite team. We specialize in providing top-tier support to clients across the US, including key markets like New York and Chicago.
We understand the modern worker's needs: flexibility, reliability, and immediate compensation. That is why we offer a unique Daily Pay option and provide all necessary Equipment upfront, so you can focus on delivering excellence without the upfront cost.
Why You Will Love This Role
- Equipment Provided: Receive a fully stocked remote kit (Laptop, High-Speed Internet Stipend, Security Tools) upon hire.
- Daily Pay Options: Access your earnings daily with our flexible payroll system.
- Modern Environment: Work with cutting-edge technology and collaborate with a team of industry leaders.
- Competitive Pay: Earn between $25.00 - $45.00/hr based on experience.
Responsibilities
- Diagnose and resolve complex hardware and software issues remotely for clients in New York and surrounding regions.
- Install, configure, and maintain network equipment, including routers, switches, and firewalls.
- Provide Tier 2/3 support for cloud-based applications and enterprise software.
- Conduct remote security audits and ensure client data protection compliance.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with senior engineers to develop scalable solutions for client infrastructure.
Qualifications
- Associate degree or certification in Information Technology, Network Engineering, or related field (CompTIA A+, Network+, Security+ preferred).
- Minimum of 2 years of experience in IT support, help desk, or field service.
- Strong knowledge of Windows Server, Active Directory, and virtualization technologies.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Self-motivated and able to work independently in a remote setting.
- Ability to travel locally (if on-site requirements arise) or manage remote setups efficiently.
Skills
Troubleshooting, Remote Support, IT, Field Service, Networking, Hardware Repair, Daily Pay, Equipment Provided, Customer Service, Windows Server, Active Directory
Responsibilities
- Diagnose and resolve complex hardware and software issues remotely for clients in New York and surrounding regions.
- Install, configure, and maintain network equipment, including routers, switches, and firewalls.
- Provide Tier 2/3 support for cloud-based applications and enterprise software.
- Conduct remote security audits and ensure client data protection compliance.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with senior engineers to develop scalable solutions for client infrastructure.
Qualifications
- Associate degree or certification in Information Technology, Network Engineering, or related field (CompTIA A+, Network+, Security+ preferred).
- Minimum of 2 years of experience in IT support, help desk, or field service.
- Strong knowledge of Windows Server, Active Directory, and virtualization technologies.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Self-motivated and able to work independently in a remote setting.
- Ability to travel locally (if on-site requirements arise) or manage remote setups efficiently.