Job Description
Join TechSolve Solutions as a Remote Full-Time Customer Support Specialist and transform how we serve our clients! We provide all necessary equipment to ensure your success from home. This role is perfect for tech-savvy professionals in Kansas City, MO and Virginia who thrive in dynamic environments. Enjoy competitive benefits, flexible hours, and a supportive team culture. Apply today and start your journey with industry leaders!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Utilize provided equipment (laptop, headset, software) to deliver seamless support
- Document interactions in CRM systems and escalate complex issues appropriately
- Collaborate with cross-functional teams to improve service quality
- Maintain high customer satisfaction metrics through personalized solutions
- Continuously update knowledge base with latest product information
- Participate in weekly training sessions to enhance technical skills
Qualifications
- High school diploma or equivalent; Bachelor's preferred
- 1+ years in customer service or technical support
- Proficient with remote work technology (Zoom, Slack, CRM)
- Strong problem-solving and communication abilities
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection at home
- Must be located in Kansas City, MO or Virginia
- Experience with ticketing systems (Zendesk, ServiceNow)