Job Description
Join TechFlow Solutions as a Remote Full-Time Customer Support Specialist and enjoy the freedom of working from home in Ohio! We provide all necessary equipment including a laptop, headset, and ergonomic accessories to ensure your success. This full-time role offers competitive compensation, comprehensive benefits, and a supportive virtual team environment. Help customers resolve technical issues while advancing your career in a dynamic, growing company.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat using provided company equipment
- Troubleshoot technical issues for enterprise clients with remote diagnostic tools
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Continuously update knowledge base with new solutions
- Meet performance metrics for resolution time and customer satisfaction
Qualifications
- 2+ years of customer support or technical troubleshooting experience
- High-speed internet connection at home office
- Proficiency with remote desktop and diagnostic software
- Excellent written and verbal communication skills
- Ability to work independently in a virtual environment
- Experience with CRM systems (Salesforce preferred)
- Ohio residency required for equipment shipping logistics