Job Description
Join our award-winning remote team as an IT Support Specialist! We provide all necessary equipment including laptop, monitor, and peripherals. Enjoy full-time remote work with competitive benefits, flexible hours, and opportunities for growth in Colorado's thriving tech hub. Perfect for professionals seeking work-life balance without compromising career advancement.
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and email
- Manage and troubleshoot cloud-based systems including Azure and Office 365
- Document IT procedures and maintain accurate knowledge base articles
- Collaborate with cross-functional teams to implement security protocols
- Monitor system performance and proactively address potential issues
- Train employees on new technologies and best practices
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, macOS, and network troubleshooting
- Experience with ticketing systems (ServiceNow, Zendesk)
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid US driver's license for occasional on-site visits