Job Description
Join TechFlow Solutions as a Remote Full-Time IT Support Specialist and experience the freedom of working from home with all equipment provided! We're seeking a dedicated professional to deliver exceptional technical support to our clients across New York and Illinois. This fully remote role offers competitive compensation, comprehensive benefits, and a cutting-edge virtual work environment. As a key member of our tech team, you'll troubleshoot hardware/software issues, maintain network security, and implement innovative IT solutions—all from the comfort of your home office. Enjoy work-life balance while making a tangible impact in the digital transformation landscape.
Responsibilities
- Diagnose and resolve hardware/software issues for remote clients
- Configure and manage virtual workstations provided by the company
- Implement cybersecurity protocols and conduct security audits
- Train clients on new technology systems and best practices
- Collaborate with cross-functional teams to optimize IT infrastructure
- Document technical procedures and maintain knowledge base
Qualifications
- 3+ years of experience in IT support or related field
- CompTIA A+/Network+ certification or equivalent
- Proficiency in remote desktop tools and VPN technologies
- Strong troubleshooting skills for Windows/macOS environments
- Excellent written and verbal communication abilities
- Experience with cloud platforms (AWS, Azure, or GCP)
- Ability to work independently with minimal supervision