Job Description
We are seeking a dedicated Remote Full-Time IT Support Specialist to join our growing team in San Diego. In this role, you will provide critical technical support to our global client base, ensuring seamless operations from your home office.
At Apex Digital Solutions, we understand the importance of working from home. That is why we provide our employees with top-tier equipment to ensure you have everything you need to succeed, including a high-performance laptop, dual monitors, ergonomic accessories, and high-speed internet stipends.
Why Join Us?
- Comprehensive Equipment Package: We supply everything you need to work efficiently.
- Flexible Schedule: Full-time remote role with a supportive culture.
- Competitive Compensation: Salary range of $75k - $95k based on experience.
If you are a tech-savvy problem solver looking for a stable, full-time remote position, we want to hear from you.
Responsibilities
- Provide remote technical support via phone, chat, and email to resolve hardware and software issues for internal and external clients.
- Configure, deploy, and manage the company-provided equipment (laptops, peripherals) for remote employees.
- Troubleshoot network connectivity issues, VPN access, and cloud-based applications.
- Maintain accurate records of incidents, solutions, and equipment inventory in our ticketing system.
- Collaborate with the IT infrastructure team to identify and resolve systemic technical problems.
- Conduct basic training sessions for employees on new software or equipment usage.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or technical support roles.
- Strong understanding of Windows and macOS operating systems, including troubleshooting and configuration.
- Experience with remote access tools (e.g., TeamViewer, AnyDesk) and VPN technologies.
- Excellent written and verbal communication skills with a customer-centric approach.
- Ability to work independently and manage time effectively in a fully remote environment.
- High-speed internet connection and a dedicated home office space.