Job Description
Join TechSolutions Inc. as a Remote Full-Time IT Support Specialist and transform how we deliver technology solutions to our clients. We're hiring immediately and provide all necessary equipment – no upfront costs for you! As a key member of our North Carolina-based team, you'll empower users through seamless remote technical support while advancing your career in a dynamic, inclusive environment.
We're seeking a proactive problem-solver with a passion for technology and exceptional communication skills. This role offers competitive compensation, comprehensive benefits, and the flexibility to work from anywhere in North Carolina. If you're ready to make an impact with cutting-edge IT solutions, apply today!
Responsibilities
- Deliver remote technical support for hardware, software, and network systems
- Troubleshoot and resolve complex IT issues via phone, email, and chat
- Install, configure, and maintain virtual desktop environments
- Collaborate with cross-functional teams to implement security protocols
- Document technical processes and maintain knowledge base articles
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Bachelor's degree in IT, Computer Science, or related field
- 3+ years of experience in remote IT support or system administration
- CompTIA A+, Network+, or Security+ certification required
- Expert knowledge of Windows, macOS, and cloud platforms
- Strong analytical skills and ability to diagnose technical problems
- Excellent written and verbal communication abilities
- Experience with ticketing systems (e.g., ServiceNow, Jira)