Job Description
Join our award-winning IT team as a Remote Full-Time Support Specialist! We provide all necessary equipment including high-performance laptops, dual monitors, and ergonomic accessories. Enjoy competitive benefits, flexible scheduling, and a collaborative virtual environment while supporting cutting-edge technology solutions for Fortune 500 clients. Perfect for professionals seeking work-life balance without sacrificing career growth.
Responsibilities
- Provide Tier 2-3 technical support for remote employees via phone, chat, and ticketing systems
- Deploy and configure company-provided hardware and software solutions
- Monitor and maintain network security protocols and systems health
- Create and maintain technical documentation and knowledge base articles
- Collaborate with cross-functional teams on infrastructure improvements
- Train employees on new technology implementations
- Manage asset inventory and lifecycle of provided equipment
Qualifications
- 3+ years of IT support experience in remote/hybrid environments
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows, macOS, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently with minimal supervision
- Valid US driver's license for occasional equipment pickups