Job Description
Join TechFlow Solutions as a Remote Full-Time IT Support Specialist based in San Antonio! We're seeking a tech-savvy professional to deliver exceptional virtual support to our growing client base. Enjoy the freedom of remote work with flexible hours while making a tangible impact. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment.
Responsibilities
- Provide remote technical support via phone, chat, and video for hardware/software issues
- Manage and resolve network connectivity, security, and system performance challenges
- Document incident reports and maintain accurate knowledge base articles
- Collaborate with cross-functional teams to implement IT infrastructure solutions
- Conduct remote system audits and implement security protocols
- Train clients on best practices for digital security and productivity tools
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- Proficiency with Windows/macOS, cloud platforms (AWS/Azure), and networking fundamentals
- Strong troubleshooting skills for hardware/software issues
- Excellent written/verbal communication abilities
- CompTIA Network+ or Security+ certification preferred
- Experience with ticketing systems (Jira, ServiceNow) and remote access tools
- Ability to work independently with flexible hours during US Central Time