Job Description
Are you looking for a stable remote career with daily pay and equipment provided?
Apex Tech Solutions is currently hiring dedicated Help Desk Technicians to join our expanding remote team in Chicago, Illinois. We specialize in delivering top-tier IT support to our clients and prioritize employee satisfaction by offering daily pay options and state-of-the-art equipment directly to your home office.
As a remote technician, you will be the first line of support for our clients, resolving technical issues efficiently while enjoying the flexibility of working from home. We provide everything you need to succeed: a company-issued laptop, monitor, keyboard, and headset.
Responsibilities
- Provide exceptional remote technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware and software issues including Windows and macOS operating systems.
- Manage and escalate complex tickets to senior engineering teams when necessary.
- Install, configure, and maintain antivirus software and network connectivity.
- Document all technical interactions and resolutions in the ticketing system (e.g., Zendesk, JIRA).
- Ensure data security and compliance with company policies while working remotely.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Valid CompTIA A+ or similar IT certification is a plus.
- Strong knowledge of computer hardware, software, and peripherals.
- Excellent verbal and written communication skills for remote client interactions.
- Ability to work independently with minimal supervision in a home office environment.
- Reliable high-speed internet connection and a dedicated workspace.