Job Description
Join our innovative team as a Remote IT Specialist where we provide all necessary equipment to excel from home! TechSolve Inc. is seeking tech-savvy professionals to deliver seamless IT support while working fully remote from Louisville, KY or Texas. Enjoy competitive benefits, flexible schedules, and cutting-edge tools to empower your success.
Why Join Us?
• Full remote work with company-provided high-performance laptop, dual monitors, and peripherals
• Comprehensive health, dental, and vision insurance
• 401(k) matching program
• Professional development stipend
• Collaborative virtual team environment
Responsibilities
- Provide remote technical support to employees via phone, chat, and video
- Deploy and maintain company-provided hardware/software systems
- Monitor network security and implement cybersecurity protocols
- Troubleshoot complex IT issues and escalate when necessary
- Create and update technical documentation and SOPs
- Collaborate with cross-functional teams on IT infrastructure projects
- Conduct regular system backups and disaster recovery tests
Qualifications
- 3+ years of experience in IT support or systems administration
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong knowledge of Windows/macOS and cloud platforms (AWS/Azure)
- Excellent problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira)