Job Description
Join TechSolve Solutions as a Remote IT Support Specialist and experience the freedom of working from anywhere in Mesa, Arizona! We provide all necessary equipment—including a high-performance laptop, dual monitors, headset, and ergonomic chair—so you can deliver exceptional technical support without upfront costs. This full-time role offers competitive compensation, comprehensive benefits, and a collaborative virtual environment. Be part of a forward-thinking team dedicated to innovation and employee satisfaction while serving diverse clients across the US.
Responsibilities
- Provide remote technical support via phone, chat, and video for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Deploy and configure company-provided equipment for new hires
- Document incidents, solutions, and knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Maintain security protocols and compliance standards
- Train users on best practices for remote work technology
Qualifications
- 3+ years of experience in remote IT support or help desk roles
- Proficiency in Windows, macOS, and cloud platforms (AWS/GCP/Azure)
- CompTIA Network+ or Security+ certification preferred
- Exceptional troubleshooting skills with network diagnostics tools
- Strong written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently with minimal supervision