Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and transform how businesses operate from home! We provide all necessary equipment – including laptop, dual monitors, headset, and ergonomic accessories – so you can deliver exceptional technical support without leaving your Virginia Beach residence. This full-time role offers competitive compensation, comprehensive benefits, and a flexible work environment where your expertise drives innovation. Be part of a forward-thinking company that invests in your growth while serving Fortune 500 clients nationwide.
Responsibilities
- Provide Tier 2-3 technical support for remote employees via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues including VPN connectivity, cloud applications, and security protocols
- Deploy and maintain company-provided equipment (laptops, peripherals, security tools)
- Document solutions in knowledge base and train users on best practices
- Collaborate with cross-functional teams on infrastructure improvements
- Monitor system health and proactively address potential disruptions
Qualifications
- 3+ years of IT support experience with remote work environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms (Azure/O365)
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication and customer service abilities
- Experience with ITSM tools (ServiceNow, Jira) preferred
- Must have dedicated home office space with reliable high-speed internet