Job Description
Join our dynamic team as a Remote IT Support Specialist in Fresno! We're urgently hiring tech enthusiasts to provide exceptional virtual support while working fully remotely. We provide all necessary equipment – including high-performance laptops, dual monitors, and headsets – so you can hit the ground running. This is your chance to thrive in a flexible environment while making a tangible impact.
As a key member of our IT department, you'll troubleshoot complex technical issues, implement innovative solutions, and ensure seamless digital experiences for our clients. If you're passionate about technology and value work-life balance, this is the perfect opportunity to advance your career without leaving your home.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Deploy and configure company-provided equipment for new hires
- Manage cybersecurity protocols and data protection measures
- Create comprehensive technical documentation and knowledge base articles
- Provide 24/7 on-call support rotation for critical system incidents
- Collaborate with cross-functional teams to implement infrastructure improvements
Qualifications
- 3+ years of IT support experience with remote work proficiency
- CompTIA A+ or equivalent certification required
- Expertise in Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional problem-solving and customer communication skills
- Experience with ticketing systems (Jira, ServiceNow) and remote desktop tools
- Ability to work independently with minimal supervision