Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and transform how businesses operate! We're seeking a tech-savvy professional to provide seamless technical assistance to our clients across the US. Equipment provided – including a high-performance laptop, dual monitors, and essential peripherals. Enjoy the flexibility of remote work while making a tangible impact on our clients' success.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access and ticketing systems
- Implement cybersecurity protocols and conduct vulnerability assessments
- Deploy and manage cloud infrastructure solutions (AWS/Azure)
- Create and maintain technical documentation and SOPs
- Train end-users on new technologies and best practices
- Collaborate with cross-functional teams on system integrations
Qualifications
- 3+ years of experience in remote IT support or system administration
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows/macOS environments and cloud platforms
- Experience with ticketing systems (ServiceNow, Jira) and remote desktop tools
- Strong problem-solving skills with customer-focused mindset
- Ability to work independently with minimal supervision