Job Description
Join TechSolutions Inc.'s dynamic remote team as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional virtual support to our growing client base. Enjoy the flexibility of remote work while making a tangible impact in El Paso's thriving tech ecosystem. Our competitive package includes health benefits, professional development stipends, and a collaborative culture that values innovation and work-life balance.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Manage and resolve helpdesk tickets with SLA adherence
- Deploy and configure cloud-based solutions (AWS/Azure)
- Document technical procedures and maintain knowledge base
- Collaborate with cross-functional teams on system improvements
- Conduct security audits and implement best practices
- Train users on new technologies and digital tools
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA Network+/Security+)
- 3+ years of remote IT support experience
- Proficiency in Windows/macOS/Linux environments
- Strong troubleshooting and diagnostic abilities
- Experience with ticketing systems (Jira/Zendesk)
- Excellent written and verbal communication skills
- Relevant cloud platform certifications preferred