Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and revolutionize how we deliver seamless tech experiences from anywhere in the US! We're seeking a tech-savvy professional to provide exceptional remote support to our dynamic team. As a fully remote role with all equipment provided, you'll be empowered to solve complex technical challenges while enjoying Austin's vibrant culture and work-life balance. Our cutting-edge tools and collaborative culture ensure you'll thrive while making a tangible impact. If you're passionate about technology and want to join a forward-thinking company, this is your opportunity to grow professionally without geographical constraints.
Responsibilities
- Provide Tier 2-3 remote technical support for hardware, software, and network issues via ticketing systems and video conferencing
- Configure, deploy, and maintain virtual workstations using company-provided equipment
- Collaborate with cross-functional teams to implement IT infrastructure improvements
- Document technical procedures, solutions, and knowledge base articles
- Monitor system health and proactively address security vulnerabilities
- Train end-users on new technologies and best practices
- Manage inventory of company-issued devices and peripherals
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- Proficiency in Windows OS, Microsoft 365, and cloud platforms (Azure/GCP)
- Strong diagnostic skills for hardware troubleshooting and network connectivity
- CompTIA Network+ or Security+ certification (or equivalent experience)
- Excellent written and verbal communication skills for remote collaboration
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Ability to work independently with minimal supervision while meeting SLAs
- Valid US driver's license for occasional equipment shipments