Job Description
Join TechConnect Solutions as a Remote IT Support Specialist and experience the future of work! We provide all necessary equipment including high-performance laptops, dual monitors, headsets, and ergonomic furniture – absolutely free. Enjoy full-time remote flexibility while serving our Phoenix-based clients from anywhere in Illinois or the United States.
Why TechConnect Solutions?
- Industry-leading equipment package (value: $3,000+)
- Comprehensive benefits: Health insurance, 401(k) match, PTO
- Professional development budget ($2,000/year)
- Collaborative virtual team environment
- Clear career advancement path
Responsibilities
- Provide Tier 2/3 technical support for enterprise clients via remote channels
- Deploy and manage company-provided hardware/software solutions
- Diagnose and resolve complex network, security, and system issues
- Create detailed technical documentation and knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Maintain compliance with IT security protocols and standards
- Train users on new technologies and best practices
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Network+ or Security+ certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Experience with remote management tools (TeamViewer, SCCM)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Bachelor's degree in IT or related field preferred