Job Description
Join our cutting-edge remote team based in Raleigh, NC! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our clients. Enjoy the freedom of remote work with all necessary equipment provided by us. This is your opportunity to excel in a dynamic environment while maintaining work-life balance.
What We Offer:
- Full remote work flexibility
- Company-provided laptop, peripherals, and software
- Comprehensive health benefits package
- Professional development opportunities
- Collaborative virtual team culture
Responsibilities
- Provide remote technical support via phone, email, and chat
- Troubleshoot hardware, software, and network issuesDocument all interactions and resolutions in ticketing systems
- Install and configure company-provided equipment
- Train users on new technologies and best practices
- Collaborate with cross-functional teams on complex issues
- Maintain security protocols and data protection standards
Qualifications
- 3+ years of IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency with Windows/macOS and network diagnostics
- Strong problem-solving and communication skills
- Experience with remote support tools (TeamViewer, AnyDesk)
- Bachelor's degree in IT or related field preferred
- Ability to work independently with minimal supervision