Job Description
Join our innovative team as a Remote IT Support Specialist and transform how we deliver technology solutions across Miami and beyond. We're hiring passionate professionals who thrive in remote environments and value work-life balance. As a key member of our IT team, you'll empower colleagues with seamless technical support while enjoying the flexibility of remote work. Equipment provided including high-performance laptop, ergonomic peripherals, and home office stipend.
At TechFlow Solutions, we believe exceptional support drives business success. You'll work with cutting-edge technologies in a collaborative culture that prioritizes growth and innovation. This is your opportunity to build a rewarding career without geographical constraints while making tangible impacts in our dynamic organization.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems via remote tools
- Diagnose and resolve complex IT issues across Windows/macOS environments
- Manage user accounts, permissions, and security protocols in cloud-based systems
- Deploy and configure company-provided equipment to remote team members
- Document technical procedures and create knowledge base articles
- Collaborate with global IT teams on infrastructure projects
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- Expertise in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Certification in CompTIA A+, Network+, or equivalent
- Strong problem-solving skills with ability to troubleshoot remotely
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid U.S. work authorization and Miami residency requirement