Job Description
Join our dynamic team as a 100% Remote IT Support Specialist! We're urgently hiring talented professionals in Memphis to deliver exceptional technical support to our clients across the United States. Enjoy the freedom of working from home while making a significant impact in the tech industry. This full-time position offers competitive compensation, comprehensive benefits, and growth opportunities in a forward-thinking environment.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions via phone, chat, and email
- Document support tickets using CRM systems with detailed resolution steps
- Collaborate with cross-functional teams to implement IT solutions
- Conduct remote system installations and configurations
- Monitor system performance and proactively address potential issues
- Train end-users on best practices and security protocols
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Proficiency with Windows, macOS, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network connectivity and system errors
- Excellent written and verbal communication abilities
- CompTIA Network+ or Security+ certification preferred
- Experience with remote desktop tools (TeamViewer/AnyDesk)
- Ability to work independently with minimal supervision