Job Description
Join Omaha Tech Solutions' dynamic remote team as an IT Support Specialist! We're hiring immediately for a fully remote position with company-provided equipment including laptop, headset, and peripherals. This role offers the flexibility of remote work while supporting our Omaha-based clients with cutting-edge technology solutions. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture focused on innovation and professional growth.
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Deploy and configure company-provided IT equipment securely
- Document all support tickets using our CRM system
- Collaborate with team members to resolve complex technical challenges
- Conduct periodic system maintenance and updates
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Proficiency with Windows, macOS, and network troubleshooting
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)
- Ability to work independently while maintaining team alignment