Job Description
Join InnovateTech Solutions as a Remote IT Support Specialist and be part of our dynamic team serving clients across Florida and Georgia! We're urgently hiring talented professionals to deliver exceptional technical support with flexible hours to suit your lifestyle. This 100% remote position offers the opportunity to solve complex IT challenges while maintaining work-life balance.
What you'll love: Competitive salary, comprehensive benefits package, cutting-edge tech resources, and a collaborative virtual environment. Make an immediate impact as we scale our operations to meet growing demand.
Responsibilities
- Provide Tier 2-3 technical support for remote clients via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues including VPN connectivity, cloud applications, and security protocols
- Deploy and configure virtual desktop infrastructure (VDI) solutions
- Document troubleshooting processes and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades and cybersecurity initiatives
- Maintain SLA compliance with 99.9% uptime targets
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA Security+ and/or AWS Certified Cloud Practitioner certifications
- Expertise in Windows 10/11, Microsoft 365, and Azure Active Directory
- Strong problem-solving skills with ability to troubleshoot complex network issues
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira Service Desk)
- Ability to work independently with flexible hours