Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and enjoy the perfect blend of flexibility and impact. We're urgently hiring talented professionals in Nashville to deliver exceptional tech support to our clients across the US. With fully remote work options and flexible hours, you'll achieve work-life balance while solving complex challenges in a dynamic environment. Our collaborative culture values innovation and professional growth, offering competitive benefits and cutting-edge tools to excel in your role.
Responsibilities
- Provide Tier 2-3 technical support for cloud infrastructure and enterprise systems
- Diagnose and resolve hardware/software issues via remote access tools
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Monitor network security protocols and implement best practices
- Train end-users on new technologies and processes
- Manage service tickets using JIRA and Zendesk platforms
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA Network+ or AWS Certified Cloud Practitioner certification
- Proficiency in Windows Server, Active Directory, and Azure services
- Experience with remote support tools (TeamViewer, AnyDesk)
- Strong analytical skills and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with flexible scheduling
- Bachelor's degree in Computer Science or related field