Job Description
Join TechSolve Inc., a leading innovator in tech solutions, as a Remote IT Support Specialist. We provide all necessary equipment including laptops, monitors, and peripherals to ensure your success. This full-time role offers the flexibility of remote work while supporting our clients across Michigan and Illinois. You'll be part of a dynamic team committed to excellence and career growth.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Install, configure, and maintain company-provided IT equipment
- Document and troubleshoot system problems with precision
- Collaborate with cross-functional teams to resolve complex technical challenges
- Train end-users on new technologies and best practices
- Monitor system performance and implement security protocols
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Proficiency with Windows, macOS, and cloud-based platforms
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision