Job Description
Welcome to Streamline Systems, where innovation meets efficiency. We are currently seeking a highly skilled Remote IT Support Specialist to join our dynamic team in Long Beach, CA. We pride ourselves on a culture of excellence and are committed to providing top-tier equipment to our remote workforce.
Why Join Us?
- Full Equipment Package: We cover the cost of a high-performance laptop, monitor, and peripherals so you can work from anywhere with the best tools available.
- Flexible Environment: Enjoy the freedom of a remote role with the stability of a leading industry player.
- Career Growth: We invest in our employees' professional development.
As a Remote IT Support Specialist, you will be the first point of contact for our distributed workforce, ensuring seamless technology operations.
Responsibilities
- Provide Tier 2 technical support for hardware and software issues via remote assistance tools.
- Configure and manage company-provided equipment (laptops, peripherals) for remote employees.
- Monitor system performance and troubleshoot connectivity issues to minimize downtime.
- Assist with the onboarding process for new hires, including equipment setup and software installation.
- Collaborate with the IT infrastructure team to maintain security protocols and data integrity.
- Document technical issues and resolutions in the ticketing system.
Qualifications
- Minimum of 2 years of experience in IT Support or Help Desk roles.
- Strong understanding of remote desktop technologies (TeamViewer, AnyDesk, etc.).
- Familiarity with Active Directory, Windows 10/11, and Office 365.
- Excellent problem-solving skills and the ability to communicate technical concepts clearly.
- Reliable high-speed internet and a dedicated home office space.
- CompTIA A+ or equivalent certification preferred.