Job Description
Join TechFlow Solutions Inc., Atlanta's premier remote-first tech company, and revolutionize your career with our weekly-pay remote IT Support Specialist position. We provide all necessary equipment (high-performance laptop, dual monitors, headset) and offer industry-leading benefits. Work from anywhere in the US while contributing to Fortune 500 clients' digital transformation.
What You'll Gain:
- Weekly direct deposit paychecks
- Company-provided tech equipment ($2,500 value)
- Comprehensive health/dental/vision insurance
- $5,000 annual professional development stipend
- Flexible schedule with core hours (10 AM-3 PM EST)
Responsibilities
- Provide Tier 2/3 remote technical support via ticketing systems and video conferencing
- Deploy and manage cloud infrastructure (AWS/Azure) for enterprise clients
- Implement cybersecurity protocols including VPN setup and endpoint protection
- Create and maintain technical documentation for SOPs and troubleshooting guides
- Collaborate with cross-functional teams using Agile methodologies
- Monitor system health and proactively address performance bottlenecks
- Mentor junior team members during knowledge-sharing sessions
Qualifications
- 3+ years in IT support/system administration with remote work experience
- CompTIA Security+ and/or AWS Certified Cloud Practitioner certification
- Proficiency in PowerShell, Python, and network diagnostic tools
- Exceptional written/verbal communication skills for remote collaboration
- Experience with Jira, ServiceNow, or similar ITSM platforms
- Bachelor's degree in Computer Science or equivalent experience
- Ability to troubleshoot complex issues independently with minimal supervision