Job Description
We are looking for a dedicated IT Support Specialist to join our fully remote team serving the Washington DC metropolitan area.
If you are seeking a role that offers Daily Pay options and the ultimate flexibility of 100% Work From Home, this is your opportunity to advance your career with a top-tier technology firm.
Why Join Us?
- Daily Pay Options: Get paid faster with our instant pay feature.
- 100% Remote: Work from the comfort of your home in Virginia or DC.
- Growth Opportunities: Clear career progression within a growing tech ecosystem.
The Role:
You will be the first point of contact for remote employees, ensuring technical stability and smooth operations. You will utilize advanced remote support tools to diagnose and resolve issues efficiently, minimizing downtime for our team.
Responsibilities
- Provide Tier 2 technical support to remote employees via phone, chat, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Manage user accounts, permissions, and security access for the organization.
- Maintain accurate and detailed documentation of all help desk tickets and resolutions.
- Collaborate with the network engineering team to implement system improvements.
- Conduct virtual training sessions on new software and security protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 2+ years of professional experience in IT support, Help Desk, or a similar technical role.
- Proficiency with Microsoft Windows 10/11, Microsoft Office Suite, and remote support tools (e.g., TeamViewer, LogMeIn).
- Strong problem-solving skills and the ability to troubleshoot complex technical issues independently.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work flexible hours to support a distributed team across the DC and Virginia area.