Job Description
Join our dynamic team as a Remote IT Support Specialist! We're urgently hiring professionals in Cleveland, OH for fully remote roles where all equipment is provided. Enjoy the flexibility of working from home while supporting cutting-edge technology solutions. TechSolutions Inc. offers competitive compensation, comprehensive benefits, and a collaborative virtual environment. This is your chance to advance your career with a company that invests in your success.
Responsibilities
- Provide remote technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Install and configure company-provided equipment
- Document incidents and maintain knowledge base
- Collaborate with team on system improvements
- Monitor network security and performance
- Train users on new technologies
Qualifications
- 3+ years in IT support/helpdesk
- Strong troubleshooting skills for Windows/macOS
- Experience with remote support tools (TeamViewer, AnyDesk)
- CompTIA A+/Network+ certification preferred
- Excellent communication and problem-solving abilities
- Ability to work independently in remote settings
- Valid Ohio driver's license (equipment delivery)