Job Description
Welcome to Apex Digital Systems, where innovation meets opportunity. We are looking for a skilled Remote IT Support Specialist to join our dynamic team based in Pennsylvania. As a fully remote company, we provide a comprehensive equipment package to ensure you have the best tools to succeed from home.
We believe in empowering our employees with top-tier resources. When you join us, you'll receive a premium laptop, high-speed internet stipend, and ergonomic workspace equipment—all provided by us.
Responsibilities
- Provide technical support and troubleshooting for hardware and software issues via remote channels.
- Manage and configure company-issued equipment, including laptops, monitors, and peripherals.
- Monitor system performance and ensure data security for remote endpoints.
- Assist in the setup and maintenance of remote communication tools (Zoom, Teams, Slack).
- Document technical issues and resolutions in our ticketing system.
Qualifications
- Proven experience in IT support or Help Desk roles.
- Strong knowledge of Windows and macOS operating systems.
- Experience with remote access tools (RDP, TeamViewer) is required.
- Excellent written and verbal communication skills.
- Ability to troubleshoot connectivity and hardware issues independently.