Job Description
Join our award-winning team as a Remote IT Support Specialist in New Orleans! We're urgently hiring professionals to deliver exceptional technical support from home—all necessary equipment provided. This is your chance to build a meaningful career while enjoying New Orleans' vibrant culture without the commute.
At TechSolutions, we empower our employees with cutting-edge technology and flexible work arrangements. You'll be part of a dynamic team supporting enterprise clients across the US, with comprehensive training and career growth opportunities.
Responsibilities
- Provide remote technical support via phone, chat, and video for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Configure and deploy company-provided laptops, peripherals, and software
- Document troubleshooting steps and maintain detailed incident reports
- Collaborate with cross-functional teams to resolve complex technical issues
- Conduct system updates and security patches remotely
Qualifications
- 2+ years of IT support experience or equivalent certification
- Strong knowledge of Windows/macOS, networking protocols, and cloud services
- Excellent problem-solving and communication skills
- Ability to work independently with minimal supervision
- CompTIA A+/Network+ certification preferred
- Valid Louisiana work authorization required
- Reliable high-speed internet connection at home