Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and revolutionize how we deliver technical excellence from anywhere in the US! We're a cutting-edge tech company providing premium equipment including laptops, monitors, and peripherals – no setup costs required. Enjoy flexible remote work while supporting Fortune 500 clients with innovative IT solutions. Our Raleigh-based team offers competitive benefits, career growth, and a culture that celebrates innovation. Hiring immediately to expand our dynamic remote workforce!
Responsibilities
- Deliver exceptional remote technical support for enterprise clients via phone, chat, and video
- Configure, troubleshoot, and maintain company-provided hardware/software systems
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and proactively address technical issues
Qualifications
- 3+ years of experience in IT support or help desk environments
- CompTIA A+/Network+ certifications or equivalent technical expertise
- Proficiency in Windows/macOS, cloud platforms (AWS/Azure), and networking fundamentals
- Exceptional problem-solving skills and customer-centric approach
- Experience with remote work tools (Zoom, Slack, Jira)
- Ability to work independently with strong time management skills