Job Description
Join our dynamic team as a Remote IT Support Specialist in New York! We're urgently hiring full-time professionals with all necessary equipment provided. Work from anywhere while supporting cutting-edge technology solutions for enterprise clients. This is your chance to excel in a remote-first environment with competitive compensation and growth opportunities.
What We Offer:
- Full remote work with company-issued equipment (laptop, peripherals)
- Comprehensive benefits package including health insurance and 401(k)
- Professional development stipend and certification support
- Flexible schedule with core collaboration hours (9 AM - 3 PM EST)
- Performance-based bonuses and advancement opportunities
Responsibilities
- Provide Tier 2-3 technical support for enterprise hardware/software systems
- Diagnose and resolve complex network, security, and infrastructure issues
- Deploy and configure remote workstations and cloud-based tools
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades and projects
- Monitor system performance and implement security protocols
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of IT support experience with remote work environments
- Proficiency in Windows/macOS, networking, and cloud technologies (AWS/Azure)
- Certifications (CompTIA A+, Network+, or equivalent) required
- Strong problem-solving skills with excellent written/verbal communication
- Experience with ticketing systems (ServiceNow, Jira) and remote management tools
- Ability to work independently with minimal supervision
- Valid US work authorization and reliable internet connection