Job Description
Join TechSolve Inc.'s dynamic remote team as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional virtual support to clients across Georgia. Enjoy the flexibility of remote work with all necessary equipment provided – laptops, monitors, headsets, and software licenses are fully covered. This is an immediate hire opportunity offering competitive compensation and career growth in Atlanta's thriving tech sector.
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and video
- Configure and deploy company-provided IT equipment to remote employees
- Diagnose and resolve network connectivity, security, and system performance issues
- Document support tickets and maintain accurate knowledge base articles
- Collaborate with cross-functional teams to implement IT solutions
- Conduct remote training sessions on new technologies and best practices
Qualifications
- 3+ years of remote IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, cloud platforms (AWS/Azure), and networking
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira)
- Valid Georgia driver's license for occasional on-site visits