Job Description
Join our cutting-edge remote team as an IT Support Specialist in Virginia Beach! We provide all necessary equipment to ensure your success while working from home. Enjoy competitive compensation, comprehensive benefits, and a collaborative virtual environment. TechSolutions Inc. values innovation and work-life balance, offering flexible schedules and professional growth opportunities.
Responsibilities
- Provide remote technical support for hardware/software issues via phone, email, and chat
- Configure and deploy company-provided laptops, peripherals, and software
- Monitor system performance and troubleshoot network connectivity problems
- Create and maintain technical documentation and knowledge base articles
- Collaborate with cross-functional teams to resolve complex IT issues
- Implement cybersecurity protocols and ensure data protection compliance
- Train employees on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS operating systems and network troubleshooting
- Experience with remote support tools (TeamViewer, AnyConnect, etc.)
- Strong problem-solving skills and customer service orientation
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Valid Virginia driver's license (for occasional equipment delivery)