Job Description
Join TechFlow Solutions and experience the future of remote work! We're seeking a talented IT Support Specialist to join our innovative team from the comfort of your home in Seattle. We provide all necessary equipment including ergonomic monitors, noise-canceling headsets, and cutting-edge software – no upfront costs to you. Enjoy competitive compensation, comprehensive benefits, and a flexible schedule while supporting our growing client base. Be part of a company that invests in its people and values work-life balance.
Responsibilities
- Provide remote technical support via phone, chat, and video for employees and clients
- Diagnose and resolve hardware, software, and network issues using provided tools
- Document all troubleshooting steps and maintain detailed ticket records
- Collaborate with cross-functional teams to implement IT solutions
- Conduct virtual onboarding sessions for new remote employees
- Stay current with emerging technologies through company-provided training
Qualifications
- 3+ years of IT support experience in remote/hybrid environments
- Proficiency with Windows, macOS, and cloud-based platforms
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Strong problem-solving abilities and customer service mindset
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira)